SWR carries out self-survey on passenger impact

South Western Railway has become the first passenger operator to assess and announce the good things it believes it is doing for its workforce, passengers and the community, as well as running trains.

Its Social Value Report covers items such as how much it has spent on improving its stations, training courses, and charity donations. 

The analysis, which will be revised every year, has been drawn up with participation from the RSSB (formerly the Rail Safety & Standards Board), examining ten areas where SWR can have an impact on people’s lives - notably safety, jobs, staff satisfaction and training.

SWR Head of Sustainability Amy Dickinson said: “As our first report of this kind, we know that it is not perfect. To know where we are going, we had to know where we were coming from, and we are proud to share it. It serves as a benchmark from which SWR can build this year, and every year.”

In tandem, the RSSB has published a Social Value Competency Guide on its website to show individuals and organisations how they can evaluate their own levels of competence, and work out what additional skills and development are needed to reach a higher level.