A lot of attention is given to infrastructure and vehicles, but Nick Richardson argues that not enough is paid to the people that make services happen. With the emphasis around more automation, he says this “accentuates the need to have the right people in the right place at the right time so automation reinforces the need to attract the appropriate talent”. While there may be a shift towards control and planning rather than actual operation, the core base of maintenance and infrastructure staff will remain, plus a growing number of customer relations staff, he says.
We've read it in: Passenger Transport, Issue 156 (March 24 2017), Page 30
