Driver Only Operation, and the resultant discord between management and staff, is the subject of Mystery Traveller Alex Warner’s column.
He weighs the union propaganda of job losses and increased safety risk against companies’ over-high expectations for the role of roving customer service ambassadors, throwing into the mix the lack of visibility of previous generations of conductors and operators’ failings to correctly patrol gates to stop “yobs and fare evaders from even getting on the network”.
- We've read it in: Passenger Transport, Issue 128 (February 19 2016), p28
