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What do passengers want and expect?

The crumpled wreckage of the Birmingham-Glasgow TPO at Rickerscote in March 1996. The collision claimed the life of a postal worker. PRESS ASSOCIATION.

No passenger wants an unsafe railway, but do they want one that closes to avoid any risk? Transport Focus Director Natasha Grice looks at responses from a 2015 survey and how opinion has evolved since

Nine years ago, Transport Focus worked with the rail industry’s then National Task Force to explore passengers’ views about extreme weather.

Opinions may have evolved a bit since then - for many, COVID and new technologies have reduced the need to physically be at an office or meeting, and strikes have sadly forced people to cope with the railway being shut.