National Rail Strikes June 2022: The Passenger Experience
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Three key recommendations to ease the pain for passengers from rail strikes have been made by Transport Focus.
The passenger watchdog calls on the rail industry to consider how to compensate season ticket holders who do not travel on non-strike days due to a late start to the service, or who travel on a strike day (or the day following) but arrive significantly later than normal.
It also urges operators to clarify the National Rail Conditions of Travel, whereby if a passenger is entitled to a refund for their unused outward ticket, they can also have their money back on the ticket for their return leg (or vice versa).
Lastly, efforts must be increased to help passengers understand when the service will start later, or finish earlier - including on the day after strike action.
