Emma Partlow, Director of Consumer Engagement and Policy for Transreport, explains how technology is transforming rail accessibility.
With more than eight billion rail journeys made worldwide each year, the opportunity to create truly inclusive journeys has never been greater - and technology has a key role to play.
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steve_young - 19/05/2025 00:42
Surely staffing is the key issue? "A 2023-24 passenger satisfaction survey found that 5% of travellers using Passenger Assist were unable to complete their journey because assistance did not arrive." ( the Grauniad 18/5/2024 ) Surely this is due to tight staff rostering of the TOCs, which no amount of software will change ? Current paltry ombusman £100 fines rising to where they should be at £1,200 should focus management on providing actual assistance, not 3rd party software solutions.