Service roles for ScotRail graduates

ScotRail’s third intake of Modern Apprentices in Customer Service graduated on October 9, under a new initiative to develop young talent on Scotland’s railways.

Around 70 guests, including Transport Minister Derek Mackay, gathered at Glasgow’s Grand Central hotel for the graduation ceremony.

The 18-month scheme involved 15 apprentices who were aged between 16 and 23 when they joined the programme. They worked towards achieving a Level 2 Scottish Vocational Qualification in customer service as well as a Gold Duke of Edinburgh’s Award.

During the programme they were trained, paid and given placements in four key frontline customer service roles: station booking office, gateline, ticket examiner and on-train hospitality host.