Peers in the House of Lords have been expressing their concerns about the performance of Avanti West Coast (AWC) services.
Speaking during a House of Lords debate on July 4, former Labour transport spokesman Lord Snape expressed concern about Avanti West Coast’s current performance and asked the Government what plans it had when the route’s Emergency Recovery Measures Agreement (ERMA) comes to an end in October.
Transport Minister Baroness Vere of Norbiton agreed that Avanti’s current performance was “terrible” and confirmed that the Government was looking at potentially moving it (and allied organisations) onto a National Rail Contract. However, she made it clear there could be a delay.
“Will it happen in October? That is not certain at all,” she said.
Recent figures from the Office of Rail and Road put AWC performance behind services running on the Great Western and East Coast Main Lines between January and March 2022. Also, since Period 13 2020-21, its PPM MAA (Public Performance Measure Moving Annual Average) has fallen from a high of 89.6% of trains arriving on time to just 81.7% in the most recent period.
Baroness Vere suggested that AWC wasn’t the only train operator in “difficulties”.
Blaming an “uptick in COVID”, she said: “It is expected that this will be proactively mitigated. The DfT will actively manage this process through the Schedule 7.1 section in the franchise agreements, to make sure that we hold people to account, get performance data, and understand why things went wrong and what we can do to fix them.”
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Net Zero trains running - 20/07/2022 21:18
Can't say I'm surprised. The railway always ran on overtime as it was cheaper than employing extra staff. Now Avanti have spent the last 2 years striping out staff wages, rosters and conditions, they are blaming covid for the recent difficulties and staff shortages. Never mind that they are running less train with largely the same workforce that Virgin operated back in 2019 but cancel numerous services even on a good day. In reality, its their cuts to the frontline in the name of profit and delivering "value" to the tax payer which have left us in this mess with a broken railway costing more in delay repay, alterative road transport and accommodation for stranded passengers. Its nothing short of a scam where this shambles of a company is costing the taxpayer many hundreds of thousands more, if not millions.
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Ian - 22/07/2022 08:25
Avanti have ruined what Virgin had made an excellent service. Whichever fools in government chose Avanti to take over should be strung up and fired.
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Colin - 22/07/2022 10:14
Bring back Virgin, First where always going to drag performance down! Saw this coming a mile away! Goes to show how government takes money over performance, virgin had one of the best ppm when they operated the WCML
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TJ - 23/07/2022 13:09
2 journeys 18 July and 22 July 2022 disrupted by 1 to 3 hours. Avanti very slow at reacting to incidents. At the same time they increased fare prices. 1st class service food is poor compared to LNER in 2019.
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Steve Alston - 09/08/2022 02:08
Shapps' ill thought out comments have exacerbated the situation. Both him and FirstBus t/a Avanti should be sacked for the direct impact on passengers their stupidity caused. A potato could do a better job than Shapps.
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Lynette - 27/08/2022 15:22
How can we get the west coast back to Virgin control? Everything about the current service is worse since the take over. Everything b
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Güntürk Üstün - 02/09/2022 23:22
As of 14th August 2022, the three year old AWC has significantly reduced its timetable, citing unofficial strike action from its employees. This was, however, disputed by ASLEF. The union accused Avanti of lying and blamed their lack of recruitment, especially of train drivers, for the problems. Trains are currently running at one service per hour on the majority of routes, as opposed to the three which would typically occur on the London Euston to Manchester Piccadilly route. Following these changes, AWC came under heavy scrutiny by the media and this was met with criticism from the public. News stories emerged of high cancellation levels of trains, overcrowded services, long delays and expensive fares. Many commuters have faced difficulties reaching their business destinations on the reduced services and some travellers have been left to wait a mere 2 days before travel for tickets to be released and on sale. Dr. Güntürk Üstün
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Vincenzo - 05/09/2022 17:41
Why the hell was this shambles of an outfit seen to be better than Virgin, the quicker the decision gets turned around the better
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Mick Walder - 19/02/2023 00:44
Simple problem to fix Avanti are not fit to run any major train service, they blame lack of drivers, surly they knew that before throwing their hat in the ring? Answer, the goverment must bring back Virgin trains and for once admit they got it wrong.
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Janice Hughes - 11/05/2023 09:30
Virgin trains were far better, I'm surprised they lost their bid. For 12 years I travelled the Birmingham line using Virgin & only had two hold up episodes. Avanti are rubbish to be perfectly honest.
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